Terms & Conditions

Payment policies

At the time of making your reservation, you are allowed us a written and/or verbal authorization to use your credit card number and make your payment. You expressly confirm that you know and accept our policies regarding reservations, payment, release from liability and cancellation. All reservations are subject to availability at the time that your request has being processed. Availability will not be guarantee until total payment has being paid.

Cancelation policies

  • Cancellations for Airport transfers and Tour services within 96 hours (4 days) of notice can be refund without penalty.
  • Cancelations for Airport transfers and Tour services within 72 hours (3 days) of notice will apply 100% penalty.
  • Refunds, 3.5% administrative fee of the total amount will apply because of the reimbursement.
  • In case No Shows or show up late at your pick up time, refund will not apply. (Applies for Departure transfer and tour services).

Limitation of Liability:

México Planners DMC by Transcabo reserves the right to cancel or modify Airport transfer or Tours services due to acts of God or force majeure. In the event of any cancellation of this type, the opportunity to modify the date of the cancellation or the refund of the amount paid will be offer.

Airport Transfer Policies

  • Private Services: will be schedule according to the Flight information provided by the client from/to the Cancun Airport.
  • Shared Services
    • Available for Flights arriving/ departing from 9:00 am to 5:00 pm local time.
    • Estimated waiting time before boarding the vehicle will be from 15 to 25 minutes, remember you will be sharing the vehicle with other passengers arriving or departing on different flights.
    • Service will be Schedule according to the flight information provided by the client from/to the Cancun Airport.
  • If you have, a special requisition (traveling with Wheel chair or other), please contact us to confirm price, availability and arrange the proper transfer.
  • Gratuities are not included in our Airport transfer and Tour services.
  • IMPORTANT: If your flight itinerary has suffer, any change must be notified to Mexico Planners DMC in timely manner.
  • Please check our contact information: https://transfers.mexicoplanners.com/en/contact


  • From 0 to 3 years old has no additional cost, even though will have to Travel in their parents lap from/ to the cancun Airport if you selected a shared transfer service.
  • From 4 - 17 years old a full Price will applies according to the rate in shared transfer service from/to the Cancun Airport
  • If you need a car seat, an additional charge of $500 pesos will apply. Please check availability with one of our agents.

Luggage policies

  • Two pieces of luggage are included if you selected a Shared transfer service. Car seats are not included in this service.
  • If you Travel with Wheel chair, Golf clubs, bikes, boxes or any other item with special dimensions must be notified to Mexico Planners and apply and additional charge. privado.

Tour Policies

  • If you want to do changes in your reservation will be subject to availability and must be notify to Mexico planners by Email/Phone in order to confirm availability.
  • All Pick up times for Tours has a tolerance of 10 minutes, after minute “16” will be consider as no show.
  • Must of the Tours operate with rain, refunds will not apply for bad weather, unless the client cancel 48hrs prior the service date.
  • Aquatic Tours If the port closes navigation due extreme weather that could endanger the safety of passengers, tour will be cancel and refund will apply. Mexico Planners will notify in advance.